Complaints & disputes

Making a complaint

If something has gone wrong, email hello@maisonlilas.fr with your order number and a description of the problem (photos help). We acknowledge every complaint within 1 working day and aim to resolve it within 14 days.

If you’re not satisfied

If we can’t resolve your complaint, you can contact the consumer authority in your country or use an out-of-court dispute resolution body. Your statutory rights are never affected.